Here you can find our regulations for tenants and landlords

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Provisions concerning tenants

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 TRAVANTO Travel GmbH & Co.KG does not guarantee the prospective tenants the correctness of the information given to them, as the descriptions and depictions of the holiday houses were prepared (automated) without control solely according to the owners specifications. All features of the holiday property that are relevant to you require further enquiry. As a free service is provided in favour of prospective tenants by placing the holiday property database at their disposal, TRAVANTO Travel GmbH & Co.KG cannot be held liable for damage that has occurred on account of negligent behaviour on the side of TRAVANTO Travel GmbH & Co.KG, its legal representatives or vicarious agents. This does not apply to life, health or bodily harm.

 All presentations and the prices in particular on our internet webpages do not represent a legally binding offer submitted to our prospective tenants to conclude a tenancy agreement (Invitatio ad offerendum) and can be altered at any time.

 External links in our link section marked Offers refer to third-party contents, on which TRAVANTO Travel GmbH & Co.KG has only limited influence as the input into our database could only be controlled once at the time of the entry and a regular control of third-party contents is not possible for economical reasons. Therefore, we explicitly dissociate ourselves from these contents as far as they are linked on our web pages.

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Provisions concerning landlords

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 1. All information about the holiday property entered into our database has to be true and accurate including valid current prices. The existing text has to be in itself a fully adequate description of the presented holiday property and must contain several complete sentences in the categories location, rooms and exterior

2. The entry of internet addresses within the presentation text is prohibited as we want to have precise presentations that do not require further additions. Email addresses and telephone numbers are only to be entered into the designated fields.

3. Every holiday property presentation must concretely correspond to a single holiday property, ie to each let unit (holiday flat, semi-detached house, etc), in the case of several flats within a house there has to be an exclusive and concrete reference to each flat.

 The customer must enter an email address at TRAVANTO Travel GmbH & Co.KG to provide a means of correspondance with the TRAVANTO Travel GmbH & Co.KG at the customer registry as well as an email address at every presented holiday property for receiving enquiries about the letting. The customer alone is responsible for the correct entry and the working order of these email addresses.

 1. The prices can be looked up in the current price list under the link marked services. All prices are subject to 19% VAT.

2. In case of a change in the prices TRAVANTO Travel GmbH & Co.KG will inform the customer via email about the price change at least 2 months before the changes come into effect. If the customer does not terminate his presentation order within these 2 months, the price increase will be considered accepted by the customer from the beginning of the third month on.

 1. As far as free trial months have been offered in a marketing campaign, these only refer to the first holiday property entered into the database, unless arranged differently. Every following advertised holiday property is with costs directly after the input.

2. A free trial offer can only be used once per person or property.

3. An express termination during the trial period will lead to the immediate deletion of the holiday property from the database, irrespective of the date the termination is pronounced.

 1. The contract is concluded at the time the presentation order reaches TRAVANTO Travel GmbH & Co.KG by letter of by fax.

2. The contract can be terminated by either party without a period of notice at the end of every month in writing either by fax or by letter.

3. The reactivation of a cancelled property is charged with 20.- euros per property, which corresponds to the administration costs of invoicing.

 1. In order to be able to maintain the favourable prices it is recommended to make payments by direct debiting (in case of clients with German bank account).

2. In other cases payment in form of a bank order can be agreed upon. Should a delay in payment of more than 7 days occur, a reminder fee of 5.-euros will be charged.

3. The customer is responsible for the correct entry of bank data. Should the account change the customer is obliged to immediately add the new information in the log-in area under modify customer data. Per returned debit, the customer must pay the costs of 10.-euros if the reason for the return is an uncovered, wrong or invalid account.

4. Because of the costs of about 10.- euros raised by the bank, it is forbidden to retransfer a direct debit if TRAVANTO Travel GmbH & Co.KG was not informed before and was not given the opportunity of remitting an unjustly debited sum within 7 days by means of retransfer. The costs of retransfer of 10.-euros would in this case have to be paid by the customer.

 TRAVANTO Travel GmbH & Co.KG places in the login area invoices to print out at the customers disposal according to § 14 UstG. If the customer wishes a postal invoice, TRAVANTO Travel GmbH & Co.KG will charge 2.50 euros for it.

 The landlord is entitled to enter vacant periods of his holiday properties into the last minute-table without special costs, till cancelled. The offers must lie at least 20% below the regular price, must last a maximum period of 14 days and in relation to the full period of letting lie within the following 6 weeks. When entering the regular price, the price mentioned in the main presentation for the respective period of time is to be used. Please notice the conditions on the last-minute webpage for additional information. In the case of a breach all last-minute offers will be deleted without prior notice, if the breach is repeated the customer´s account at TRAVANTO Travel GmbH & Co.KG will be locked.

 In the case of a breach of these regulations (especially of § 4 and § 11) TRAVANTO Travel GmbH & Co.KG is authorised to make the necessary changes of the entry or to lock the holiday property in question from the database. Even after the locking of the holiday property from the database the customer is obliged to continue paying the presentation fee if he/she was immediately informed about the reason of the barring and does not remove the breach.

 As far as essential duties of the agreement (cardinal obligations) are not concerned TRAVANTO Travel GmbH & Co.KG can only be held liable for damage caused by proven malicious or grossly negligent breach of duty concerning the contract and which can be considered to be forseeable typical damage. Also, TRAVANTO Travel GmbH & Co.KG is liable - for whatever legal reasons - according to regulations of law and this contract, provided that liability for all cases of simple negligence is excluded. This limitation does not apply to life, health and bodily harm.

 1. All known users data are to be kept in complete confidence by TRAVANTO Travel GmbH & Co.KG.

2. Personal data which TRAVANTO Travel GmbH & Co.KG requires in the scope of the registry as well as to carry out services or communication services will only be processed or used by TRAVANTO Travel GmbH & Co.KG with the users permission or if a legal provision demands or permits it.

 The place of jurisdiction is Hamburg as agreed upon by traders and legal entities.

 Alterations of the General Terms of Business will be announced to the customers via email at least four weeks before they come into effect. They will be considered accepted if the customer does not objet in writing, including email, within a period of four weeks from the day of notice.

Should questions arise please write to infopolen-travel.com.